Charging history App
Identified - Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements.

This may affect Zaptec Pro users in shared installations who have access to a charger, but not to the full installation. In some cases, charging history may currently only be available through the Portal.

We are reviewing this behavior and working to improve the experience in the app.
Oct 13, 2026 - 16:00 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Degraded Performance
Portal Operational
API Operational
Charger backend Operational
OCPP Operational
Zaptec App Degraded Performance
Websites Operational
Cellular connection Operational
API Operational
Portal Operational
Charge authorization Operational
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

Unresolved incident: Charging history App.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Increased latency affecting charger communication
Resolved - This incident has been resolved.
Oct 10, 09:53 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 17:14 CEST
Investigating - We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
Oct 9, 17:12 CEST

Oct 9, 2026

Oct 8, 2026

Charging history App
Resolved - This incident has been resolved.
Oct 8, 10:00 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 09:24 CEST
Identified - The charging history in the Zaptec app is currently not working as intended.

A fix is being worked on, and this will be resolved in an upcoming app version.
Oct 8, 08:36 CEST
Investigating - The Zaptec app's charging history isn't working as intended.
We are currently investigating this issue
Oct 8, 07:49 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

OCPP Cloud traffic delays
Postmortem - Read details
Oct 3, 08:22 CEST
Resolved - This incident has been resolved.
Oct 3, 08:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 21:03 CEST
Investigating - We’re currently experiencing delay in the message processing due to the cloud provider issues
Oct 2, 20:33 CEST

Oct 2, 2026

Support phone disruption
Resolved - This incident has been resolved.
Oct 2, 09:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 09:51 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 09:50 CEST
Update - We are continuing to investigate this issue.
Oct 2, 08:28 CEST
Investigating - We are currently unable to receive phone calls to our Support department.

We are investigating the issue and will provide updates as soon as more information is available.

In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items
We also have documents and self-help at our knowledge base https://help.zaptec.com/

You can also follow updates on our phone service provider’s status page: https://www.atender.com/status
Oct 2, 08:01 CEST
Zaptec Portal performance issues
Postmortem - Read details
Oct 2, 11:02 CEST
Resolved - This incident has been resolved.
Oct 2, 07:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 19:01 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 18:55 CEST
Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue.
Oct 1, 18:37 CEST
Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue.
Oct 1, 17:53 CEST
Investigating - Loading charger settings may take some time. We are currently investigating this issue.
Oct 1, 16:42 CEST

Oct 1, 2026

Zaptec Portal performance issues
Resolved - This incident has been resolved.
Oct 1, 16:12 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 15:35 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 15:35 CEST
Investigating - Loading charger settings may take some time. We are currently investigating this issue.
Oct 1, 15:23 CEST
Some users may experience delays in device status updates.
Postmortem - Read details
Oct 1, 13:09 CEST
Resolved - This incident has been resolved.
Oct 1, 09:15 CEST
Update - We are continuing to monitor for any further issues.
Sep 25, 09:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 20:35 CEST
Update - We are continuing to investigate this issue.
Sep 24, 18:43 CEST
Update - We are continuing to investigate this issue.
Sep 24, 17:33 CEST
Update - We are still investigating the root cause, from what we see charging in Zaptec mode should not be affected, but OCPP bridge could be.
Sep 24, 16:20 CEST
Update - We're declaring incident. Cloud functions, but there might be some issues due to delayed processing. We will give updates around every hour.
Sep 24, 15:12 CEST
Investigating - We are currently working on improving cloud stability. This is an unscheduled maintenance.

During this time, some users may experience delays in device status updates.

Device operation is not expected to be affected, but the displayed status may take longer than usual to refresh.

We apologise for the inconvenience and will provide an update when the situation has improved.
Sep 24, 13:26 CEST

Sep 30, 2026

No incidents reported.

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