OCPP Cloud traffic delays
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 02, 2026 - 21:03 CEST
Investigating - We’re currently experiencing delay in the message processing due to the cloud provider issues
Oct 02, 2026 - 20:33 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Degraded Performance
Portal Operational
API Operational
Charger backend Degraded Performance
OCPP Degraded Performance
Zaptec App Operational
Websites Operational
Cellular connection Operational
API Operational
Portal Operational
Charge authorization Operational
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 3, 2026

No incidents reported today.

Oct 2, 2026

Support phone disruption
Resolved - This incident has been resolved.
Oct 2, 09:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 09:51 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 09:50 CEST
Update - We are continuing to investigate this issue.
Oct 2, 08:28 CEST
Investigating - We are currently unable to receive phone calls to our Support department.

We are investigating the issue and will provide updates as soon as more information is available.

In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items
We also have documents and self-help at our knowledge base https://help.zaptec.com/

You can also follow updates on our phone service provider’s status page: https://www.atender.com/status
Oct 2, 08:01 CEST
Zaptec Portal performance issues
Postmortem - Read details
Oct 2, 11:02 CEST
Resolved - This incident has been resolved.
Oct 2, 07:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 19:01 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 18:55 CEST
Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue.
Oct 1, 18:37 CEST
Update - Charger settings in the Zaptec Portal are not responding. We are continuing to investigate the issue.
Oct 1, 17:53 CEST
Investigating - Loading charger settings may take some time. We are currently investigating this issue.
Oct 1, 16:42 CEST

Oct 1, 2026

Zaptec Portal performance issues
Resolved - This incident has been resolved.
Oct 1, 16:12 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 15:35 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 15:35 CEST
Investigating - Loading charger settings may take some time. We are currently investigating this issue.
Oct 1, 15:23 CEST
Some users may experience delays in device status updates.
Postmortem - Read details
Oct 1, 13:09 CEST
Resolved - This incident has been resolved.
Oct 1, 09:15 CEST
Update - We are continuing to monitor for any further issues.
Sep 25, 09:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 20:35 CEST
Update - We are continuing to investigate this issue.
Sep 24, 18:43 CEST
Update - We are continuing to investigate this issue.
Sep 24, 17:33 CEST
Update - We are still investigating the root cause, from what we see charging in Zaptec mode should not be affected, but OCPP bridge could be.
Sep 24, 16:20 CEST
Update - We're declaring incident. Cloud functions, but there might be some issues due to delayed processing. We will give updates around every hour.
Sep 24, 15:12 CEST
Investigating - We are currently working on improving cloud stability. This is an unscheduled maintenance.

During this time, some users may experience delays in device status updates.

Device operation is not expected to be affected, but the displayed status may take longer than usual to refresh.

We apologise for the inconvenience and will provide an update when the situation has improved.
Sep 24, 13:26 CEST

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Sep 24, 2026

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Zaptec Portal performance issues
Resolved - This incident has been resolved.
Sep 21, 14:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:38 CEST
Investigating - We are currently investigating this issue.
Sep 21, 14:36 CEST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

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