Postmortem -
Read details
Feb 17, 15:24 CET
Resolved -
This incident has been resolved.
Feb 17, 15:19 CET
Update -
We are continuing to monitor for any further issues.
To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple).
To verify the current version of your app, click on the "Account" tab in the lower right corner inside the Zaptec App. You will then see the version number in the bottom of your screen.
Feb 16, 11:50 CET
Monitoring -
A fix has been implemented and we are currently monitoring the results.
To ensure the issue is fully resolved, please update your Zaptec app to version 5.41.9 on iOS (Apple).
Feb 16, 09:21 CET
Identified -
The issue has been identified, and we are working on a fix.
Feb 12, 14:33 CET
Update -
We are still investigating this issue. If you are experiencing any issues with access to charging stations through the Zaptec app, please sign out and back in.
Feb 12, 08:49 CET
Update -
We are still investigating this issue.
Feb 11, 15:04 CET
Update -
We are continuing to investigate this issue.
Feb 11, 11:50 CET
Investigating -
We are currently investigating a bug in the app where users occasionally lose access to their charger.
The issue is temporarily resolved by logging out of the app and then logging back in.
Feb 11, 10:29 CET