Zaptec
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 01, 2025 - 07:00 CEST
Scheduled - From August 1, 2025, any radio equipment sold in the EU, including EV chargers, must meet the new cybersecurity requirements included in the EU Radio Equipment Directive (RED) 2014/53/EU, updated by RED (EU) 2022/30.

Zaptec chargers meet these requirements by following EN 18031, the European cybersecurity standard, with certification verified by a notified body.

Firmware updates are required for compliance and handled via the app or remote updates for charging stations installed from 1st August and onwards. This means that installers must update the charging station’s firmware during setup. Chargers sold before August 1st, 2025 are not legally required to comply with the RED directive. However, we continue to support older chargers with security updates remotely, where possible, for safety, performance, and stability.

For more information, please visit this article: https://help.zaptec.com/hc/en-001/articles/37020074425105-Cybersecurity-and-compliance
Aug 1, 2025 07:00 - Aug 29, 2025 23:00 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.99 % uptime
Today
Portal ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Charger backend ? Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
99.99 % uptime
Today
Websites ? Operational
90 days ago
100.0 % uptime
Today
Cellular connection ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Portal ? Operational
90 days ago
99.98 % uptime
Today
Charge authorization ? Operational
90 days ago
100.0 % uptime
Today
General ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance OcppBridge Aug 27, 2025 10:00-11:00 CEST

We will be undergoing scheduled maintenance during this time. OCPP connected chargers is expected to disconnect for a brief period of time, but should quickly recover.

What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

If you encounter any issues starting the charging session during this time slot, please try again in a few minutes. If you experience difficulties stopping the charging session, it will still be possible to stop it directly through your vehicle.
Posted on Aug 18, 2025 - 13:31 CEST
Aug 25, 2025

No incidents reported today.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
Stations Show Offline Incorrectly
Resolved - This incident has been resolved.
Aug 19, 13:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 13:04 CEST
Investigating - You may see your charging station appear as offline, even though it's online. We are currently looking into this issue.
Aug 19, 12:52 CEST
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025
Zaptec WebApi
Resolved - This incident has been resolved.
Aug 11, 12:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 12:20 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 11, 12:11 CEST
Investigating - We are currently experiencing intermittent issues with WebApi, which are under investigation.
Aug 11, 10:16 CEST
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