Zaptec
All Systems Operational

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.98 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Charger backend ? Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
99.95 % uptime
Today
Websites ? Operational
90 days ago
100.0 % uptime
Today
Cellular connection ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Charge authorization ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024
Scheduled maintenance Zaptec Portal and WebAPI
Completed - The scheduled maintenance has been completed.
Oct 3, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:00 CEST
Scheduled - You might experience delays or timeouts in the portal, mobile app, or WebAPI during the maintenance window, even though it’s not expected. If you are experiencing any issues during the maintenance window, please wait a couple of minutes and try again.
The reason we are doing this is simply to move our services to newer infrastructure with better performance and improved scalability for the future.
Sep 30, 15:46 CEST
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Eco mode issues
Resolved - A fix have been implemented, and Eco mode is working as expected again.
Oct 1, 18:53 CEST
Identified - The issue have been identified, and we are working on a fix.
Oct 1, 15:33 CEST
Monitoring - If you have Eco mode active on your Zaptec Go charging station, you might see the charging start at an unexpected time. The issue have been identified, and we are working on a fix.
Oct 1, 15:05 CEST
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024
Scheduled maintenance OCPP Bridge
Completed - The scheduled maintenance has been completed.
Sep 24, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:00 CEST
Scheduled - During this time, we will be undergoing a scheduled maintenance for OCPP bridge to support more OCPP connections due to the changes in the networking configuration.

We do expect that charging stations will disconnect from the OCPP server for 5 minutes before they start reconnecting. All charging stations should be reconnected within the time slot that is set for this maintenance.
Sep 18, 08:46 CEST
Sep 23, 2024
Drop in LTE-M connections Denmark
Resolved - This incident has been resolved.
Sep 23, 15:12 CEST
Monitoring - Charging stations appears to have gone offline in Denmark due to an outage at a cellular provider. This has also caused the OCPP connections to drop on some charging stations. This is currently out of our control, but we are actively monitoring the situation.
Sep 23, 13:07 CEST
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

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