Zaptec
Support Phone service disruption
Update - We are continuing to monitor for any further issues.
May 20, 2026 - 07:39 CEST
Monitoring - A fix has been implemented, and we are monitoring the results on Phone support services.

You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com
May 19, 2026 - 09:32 CEST
Update - We have identified the issue and are currently implementing a fix.

Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/
May 19, 2026 - 07:28 CEST
Update - We have identified the issue and are currently implementing a fix.

Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/
May 18, 2026 - 20:05 CEST
Update - The issue has been identified and a fix is being implemented.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 18, 2026 - 15:02 CEST
Identified - The issue has been identified and a fix is being implemented.
May 18, 2026 - 12:12 CEST
Investigating - We are currently experiencing disruptions on our phone lines.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 18, 2026 - 09:42 CEST

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Charger backend Operational
90 days ago
99.99 % uptime
Today
OCPP Operational
90 days ago
100.0 % uptime
Today
Zaptec App Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Cellular connection Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Charge authorization Operational
90 days ago
100.0 % uptime
Today
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 20, 2026

Unresolved incident: Support Phone service disruption.

May 19, 2026
May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Support Phone service disruption
Resolved - This incident has been resolved.
May 15, 14:46 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 14:01 CEST
Identified - The problem has been identified, and the fix is being implemented.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 15, 13:54 CEST
Update - We are currently experiencing disruptions on our phone lines.
In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
May 15, 13:30 CEST
Investigating - We are currently investigating this issue.
May 15, 12:30 CEST
May 14, 2026

No incidents reported.

May 13, 2026
We’re upgrading our Help Center!
Completed - The scheduled maintenance has been completed.
May 13, 15:00 CEST
Update - We are continuing to verify the maintenance items.

For UK customers trying to reach us via phone, please call +441274003865
May 13, 12:49 CEST
Verifying - Verification is currently underway for the maintenance items.
May 13, 12:45 CEST
Update - Maintenance is still ongoing, so you may experience longer wait times on our phone lines and occasional delays in the Help Center. Thank you for your patience while we complete this work.

For UK customers trying to reach us via phone, please call +441274003865
May 13, 07:00 CEST
Update - We are still performing maintenance, so you may experience longer wait times on our phone lines and some delays in the Help Center. Thank you for your patience.

For UK customers trying to reach us via phone, please call +441274003865
May 12, 14:33 CEST
Update - We are still performing maintenance, so you may experience longer wait times on our phone lines and some delays in the Help Center. Thank you for your patience.
May 12, 13:52 CEST
Update - Maintenance is in progress, you may experience some wait time on phone lines the next hour.
May 12, 12:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 CEST
Scheduled - You may experience brief downtime or temporary instability in the Zaptec Help Center while we perform maintenance. During this time, we will upgrade articles and make some improvements.
May 11, 08:51 CEST
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

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