Zaptec

All Systems Operational

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Charger backend Operational
90 days ago
100.0 % uptime
Today
OCPP Operational
90 days ago
100.0 % uptime
Today
Zaptec App Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Cellular connection Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.99 % uptime
Today
Charge authorization Operational
90 days ago
99.99 % uptime
Today
General Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 28, 2026
Norway Support Phone Disruption – Contact Us via Chat or Email
Resolved - This incident has been resolved.
Jan 28, 10:15 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 09:10 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 28, 09:02 CET
Investigating - We are currently investigation the issue, contact us here:
https://forms.atender.com/form/b06xo3dlmls-copy-1768225820551?lang=en
Jan 28, 08:53 CET
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Scheduled maintenance OCPP Cloud
Completed - The scheduled maintenance has been completed.
Jan 21, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time. OCPP connected chargers is expected to disconnect for a brief period of time, but should quickly recover.

What is OCPP?
OCPP is an open-source communication standard for EV charging stations and network software companies. Third party operators who uses Zaptec’s hardware to connect with their own payment solution, normally communicate through the OCPP standard.

If you encounter any issues starting the charging session during this time slot, please try again in a few minutes. If you experience difficulties stopping the charging session, it will still be possible to stop it directly through your vehicle.
Jan 12, 14:03 CET
Jan 20, 2026

No incidents reported.

Jan 19, 2026
Change of support system
Completed - The scheduled maintenance has been completed.
Jan 19, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:00 CET
Scheduled - We are in the process of upgrading the system used by our support team for handling tickets and phone calls.

During this transition, response times may be slightly longer than usual, and you might experience brief delays when contacting us.
Our team is monitoring the change closely to ensure everything runs smoothly. If any issues arise that impact our ability to provide support, we will update this status page with more information.

Thank you for your understanding and patience while we complete this improvement.
Jan 14, 14:08 CET
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Investigation Ongoing Into Delayed Observation History on Some Devices
Postmortem - Read details
Jan 19, 09:54 CET
Resolved - This incident has been resolved.
Jan 17, 11:08 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 22:31 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 22:08 CET
Investigating - We are currently investigating an issue where a small percentage of devices may show delayed history of observations. This does not affect the charging process. No action is required from users, and all data will appear as expected once the system catches up
Jan 16, 18:06 CET
Jan 16, 2026
Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

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