App access problems

Incident Report for Zaptec

Identified

The issue has been identified, and we are working on a fix.
Posted Feb 12, 2026 - 14:33 CET

Update

We are still investigating this issue. If you are experiencing any issues with access to charging stations through the Zaptec app, please sign out and back in.
Posted Feb 12, 2026 - 08:49 CET

Update

We are still investigating this issue.
Posted Feb 11, 2026 - 15:04 CET

Update

We are continuing to investigate this issue.
Posted Feb 11, 2026 - 11:50 CET

Investigating

We are currently investigating a bug in the app where users occasionally lose access to their charger.
The issue is temporarily resolved by logging out of the app and then logging back in.
Posted Feb 11, 2026 - 10:29 CET
This incident affects: Zaptec Cloud Services (Zaptec App).
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